1.Information We Collect#
This website is currently an informational and early-access enquiry website. We only collect personal information that you choose to provide to us, through:
- The contact form on this website
- The request-access form on this website
- Direct email enquiries sent to our support address
When you submit the contact or request-access form, your device's own email application opens with a message pre-filled to support@trustecho.com.au. The website itself does not store, process or retain the contents of that message. Any information is only received by us once you choose to send the email, and it is then held in our mailbox like any other email correspondence.
Our hosting provider may automatically keep basic server or security logs, such as IP addresses and request information, for the purpose of operating and securing the website. We do not otherwise collect information about your visit to this website.
2.Early Access and the Current Website#
The current public website does not allow users to create transaction accounts or initiate TrustEcho transactions. If you are invited to participate in an early-access or pilot program, additional privacy information may be provided before you participate.
3.How We Use Your Information#
We use the information you provide for the following purposes:
- Responding to Enquiries: To respond to contact and request-access enquiries sent to us by email.
- Operating the Website: To operate, maintain and secure this website, including through basic server or security logs kept by our hosting provider.
- Legal Compliance: To comply with applicable laws, regulations, court orders and lawful government requests.
4.Disclosure of Information#
We do not sell or rent your personal information to third parties for marketing purposes. We may disclose information to our hosting provider to the extent necessary to operate this website, or to law enforcement, courts, regulators or government authorities when required by law.
5.Security Practices#
We take reasonable steps to protect any information sent to us, including using an encrypted (TLS/HTTPS) connection for this website. No system can be guaranteed to be completely secure.
6.Data Retention#
We retain enquiry emails for as long as reasonably necessary to respond to and resolve your enquiry, or as required for legal or record-keeping purposes. Basic server or security logs kept by our hosting provider are retained in accordance with that provider's standard practices.
7.Your Rights#
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information you have provided to us
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, please contact us using the details below.
8.Cookies#
This website does not set cookies or local storage of its own. For more detail, see our Cookie Policy.
9.Children's Privacy#
TrustEcho is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take reasonable steps to delete it.
10.Changes to This Policy#
We may update this Privacy Policy from time to time to reflect changes to this website or our legal obligations. When material changes are made, the updated version will be published on this page with a revised Last Updated date.
11.Contact Us#
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: